Cancel / Move your booking

Cancellation policy

Up to 7 days in advance of your booking:
You can cancel* your booking, or change your numbers, and be offered a full refund for any difference in price.
Any refunds can only be made to the card you booked with.
You can move your booking to a new date and time up to 30 days from the original date.
Please note that some offers are restricted to visting during certain times

Less than 7 days in advance:
No refunds will be offered^*
Under certain circumstances it may be possible move your booking to another date and time (up to 30 days from the original date) for a charge of 10% of the total booking price.
^*Unfortunately we cannot offer refunds this close to the booking time as we will be unable to fill the slot

» What if my numbers increase?
With advance notice it is normally possible to increase your numbers, but this is subject to availability. Please contact us and we will accommodate you if at all possible.

Changes to your booking, or cancellation requests can be made via My Booking
My Booking

*Please Note: Some offers will include specific conditions for changes. Please check our offers page or My Booking for details

How do I cancel or postpone my booking?

If you would like to cancel or postpone your booking, please call our friendly customer service on 01908 597 857